These terms apply when you create an account on intrasolution.uk or subscribe to any of our services. By subscribing you agree to them.
1. Who we are
Intra Solution ("we", "us") provides managed software platforms, hosting and security services. You can reach us at [email protected] or Orchard Court, London, United Kingdom.
2. Your account
You must give accurate details when you register and keep your billing details up to date. You are responsible for keeping your password secure and for everything done under your account. Tell us straight away if you think your account has been used without permission.
3. Subscriptions and plans
Each service is offered on the plans shown on our pricing pages (for example Starter or Pro, billed monthly or yearly). The features and limits of your plan are those shown when you subscribed. We may improve features over time; we will not materially reduce the features of a plan you have already paid for during the current billing period.
4. Payment
Subscriptions are paid in advance through PayPal. By approving a subscription you authorise PayPal to take the recurring payment on each billing date until the subscription is cancelled. Any one-off setup fee is taken with the first payment. Prices are shown and charged in pounds sterling (GBP).
If a payment fails, PayPal will retry it. If payment still cannot be collected, we may suspend the service until the balance is paid.
5. Price changes
We may change plan prices. We will give you at least 30 days' notice by email before a new price applies to an existing subscription, so you can cancel before it takes effect.
6. Cancelling
You can cancel at any time from your account or from your PayPal account. Cancelling stops future payments; your service stays available until the end of the period you have already paid for. See our Cancellation & refunds policy.
7. Setup and support
After your first payment we will contact you to set up your service. Support is provided by email and phone during business hours, and around the clock for issues that stop a live service working.
8. Your content and data
You keep ownership of all content and data you put into our services. You give us permission to host, back up and process it only as needed to provide the service. When your subscription ends we can export your data on request within 30 days, after which we may delete it.
9. Acceptable use
You must not use our services to break the law, send spam, store malware, infringe others' rights or attack other systems. We may suspend a service that is being used in this way.
10. Availability
We work to keep every service available and secure, but we do not guarantee uninterrupted operation. Planned maintenance is announced in advance where possible.
11. Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability in any 12-month period is limited to the amount you paid us for the affected service in that period, and we are not liable for indirect or consequential losses such as loss of profit.
12. Changes to these terms
We may update these terms. We will tell you about important changes by email before they apply.
13. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.