Cancelling a subscription
You can cancel a subscription at any time:
- from My account › Subscriptions on intrasolution.uk, or
- from your PayPal account under automatic payments.
Cancelling stops all future payments. Your service remains available until the end of the billing period you have already paid for, and is then switched off.
Refunds
- Monthly plans: payments already taken are not refunded, but you will not be charged again after cancelling.
- Yearly plans: if you cancel within 14 days of your first yearly payment, we will refund the payment in full, less any setup fee for work already carried out. After 14 days, yearly payments are not refunded.
- Setup fees cover work carried out to configure your service and are not refundable once that work has started.
- If we cannot provide a service you have paid for, we will refund the unused part of the period.
Your statutory rights as a consumer are not affected.
Changing plans
You can move between Starter and Pro plans of the same solution. The new price applies from your next billing date.
Questions
Email [email protected] and we will help.